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Please do not come without first making an appointment.

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We are also able to allow double appointments for the elderly, frail, patients with mental health and when an interpreter is required. Please call the practice 020 8515 1300 if you require a double appointment
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Our telephone system has Patient Partner software built in. This allows patients to book, cancel or rebook appointments seven days a week at most times (the system is taken down for essential maintenance, i.e. downloading and backing-up, between 23:30 and 06:00 daily

Appointments

Advance Access

We operate an appointment system called Advance Access which means that we can offer you an appointment on the same day to see a doctor by phoning 020 8515 1300

Routine

Routine appointments are from 08:30 – 11:20 in the mornings and 15:30 – 17:50 in the afternoons.

Urgent

Telephone advice

If you wish to speak to your doctor, your call will normally be referred to the doctor on-call to deal with at the end of the surgery. The on-call doctor will have access to your medical records and will be able to advise you. Emergencies will, of course, be dealt with appropriately.

Additional information

Did Not Attend (DNA)

The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.

However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.

If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.

If you cannot attend your appointment for any reason, please cancel your appointment at least 24 hours before, or as soon as possible so that we can offer the appointment to someone else.

You can cancel or re-arrange your appointment in the following ways:

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.