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Patient Participation Group

We would like to know how we can improve our service to you and how you perceive the Practice and our staff.

Ground Rules

The PPG meetings will take place at least three times a year and will meet at the Northwick Surgery.

  • The PPG is not a forum for individual complaints and single issues as there are other procedures for supporting patients with these concerns
  • The PPG advocate open and honest communication and challenge between individuals
  • The PPG will be flexible, listen, ask for help and support each other
  • The PPG will demonstrate a commitment to delivering results as a group
  • Silence should indicate agreement – Speak up. Any comment should go through the Chair
  • All views are valid and will be listened to
  • No phones or other disruptions
  • The PPG will start and finish on time and stick to the agreed agenda

Our Members

Our members are:

  • Priti Bodani – Chair
  • Sheilah Lowe – secretary
  • Sania Sehbai
  • Helen Shorter
  • Sylvia Farooqi
  • Margaret Bristow
  • Daphne Sutherland
  • Anjuman Khanam
  • Saroj Kale
  • Barbara Whyley
  • Alice Gran

Core Values of the Practice

Respect and Compassion

We Want to Make Sure We Treat People with Dignity and Understanding

  • Be kind, compassionate, friendly and respectful
  • Be responsive to individual’s needs and circumstances
  • Actively listening and demonstrating empathy
  • Providing a safe environment for patients and staff
  • Acting promptly to raise concerns

Engagement and Involvement

We Aim to Involve Our Community in Making Decisions About What We Do

  • Be open minded when we listen
  • Be active in seeking feedback and views
  • Contributing to a climate of fairness and equality
  • Communicating well
  • Learning from people’s experience
  • Involving others in active discussion

Improvement and Development

To Ensure Our Services Continue to develop to Make the Best Use of Resources

  • Be open to change and innovation
  • Be responsible for making change happen so we can deliver benefits for patients and staff
  • Be bold and identify better way of doing things
  • Sharing best practice to improve our services
  • Measuring improvement
  • Identifying in our learning and development

Working Together

We Want to Work as a Team to Provide Good Quality, Safe Patient Care

  • Be responsible for our actions
  • Value our colleagues
  • Striving to do our best
  • Respecting our colleagues
  • Giving praise where praise is due
  • Investing in our learning development

If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.