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Welcome to The Northwick Surgery

There is a lot of GP bashing in the media at the moment.

We as a practice, have remained seeing patients face to face on a medical need basis throughout the whole pandemic. Yes – accessing the surgery has been in a different way but if someone has needed to be seen they have been. Any changes were brought in to protect the staff to ensure continuity of service we deliver to our patients – sick staff = no service.

Our GPs, nurses, nurse practitioners, health care assistants and many other team members have all seen people throughout the last 15 months and this is not going to change.

Our workload has increased hugely since this time last year, not taking into account that we have been involved in delivering the covid vaccine since January as well.

Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves (and sometimes their family) to ensure that the patients get the best possible care that we can deliver.

We do not have any control over hospital appointments or operations so please don’t shout at us if you can’t get what you need elsewhere in the system- we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.

We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.

Our Doctors and staff are tired, we’ve been through the same things that you have in this pandemic whilst working harder than ever before and a patient shouting or swearing can be the straw that breaks the camel’s back.

We  ask that you be kind to anyone you come in to contact with at the surgery – we are trying our best to make sure every patient gets what they need and the many, many lovely patients we speak to make the job very worthwhile.

Blood tests – routine blood tests postponed

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician feels that it is appropriate to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

Please be aware we are currently short staffed in reception and you may experience long wait times on the phone. Our receptionist are all working extremely hard to answer every call. Please use our online service Klinik as an alternative to calling the practice.

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

NHS App displayed on mobile phone

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

Alert

Coronavirus Update

At this time please do not go to the surgery, unless you are advised to do so by a member of the Practice team. Please wear a face covering and observe social distancing when attending the surgery.

Please do not contact the Practice regarding written proof that you have received the COVID-19 vaccination. The mechanism for proving your vaccine status is through the NHS app.

Get the latest NHS information and advice about coronavirus (COVID-19)